Privacy Policy

Last Updated: September 2026

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

We may collect and process the following categories of personal information:

• Contact information including name and email address
• Property preferences and requirements you share with us
• Communication records between you and our team
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver the services you have requested
• To communicate with you about your enquiries and our services
• To improve our website and services based on your feedback
• To comply with legal obligations and protect our legal rights
• To send you relevant information about our services, subject to your consent

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent when you provide information voluntarily
• Performance of a contract when you engage our services
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations under UK law

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Property owners and landlords when facilitating rental arrangements
• Service providers who assist us in operating our business
• Legal and regulatory authorities when required by law
• Professional advisors including lawyers and accountants

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Under UK data protection law, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

[email protected]